Frequently Asked Questions

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 City West Lotteries House (CWLH) offers a range of modern meeting spaces—including a conference room, boardroom, training room, and smaller meeting rooms—available for hire by not-for-profit organisations and external businesses.

We also offer affordable office spaces for lease exclusively to not-for-profit organisations, supporting a collaborative and community-focused environment.

You can also make a booking by contacting reception directly:

• Phone: (08) 9420 7200 or 0484 680 754
• Email: admin@cwlh.org.au

Alternatively, you can submit a venue booking request online by clicking the “Book Now” button at the top right of our website.

When you book online, you will:

1. Select your preferred room and booking times
2. Enter your contact and event details
3. Submit your booking request
    

Once submitted, your request is processed by our team. A member of staff will then confirm details, finalise your booking, and send you a confirmation and invoice.

•  Reception is staffed during office hours, Monday to Friday, 8:30am – 5:00pm. 
•  The venue can still be hired outside these hours (including evenings and weekends) by request. 

Full Day: 8:30am – 5:00pm

Evening Hire: 5:30pm – 10:30pm
 

• You can request bookings outside business hours (before 8:30am, after 5:00pm, or on weekends) via the Book Now button by selecting your preferred room and time.
   

Please note:

• For bookings outside business hours, keys must be collected from reception during office hours before your booking.

No, we do not sell or redeem lottery tickets. While we are sponsored by Lotterywest, we are a separate entity from them.

• More than 30 days before booking: 0% cancellation fee
• Within 30 days of booking: 25% cancellation fee
• Within 14 days of booking: 50% cancellation fee
• Within 24 hours of booking: 100% cancellation fee

There is no free parking available at CWLH. However, there are various paid parking options right outside the building, and we also offer limited parking bays that can be booked prior to an event. The rates for our parking bays are:

• $12 for a half-day
• $22 for a full day

Spaces are limited so we do encourage guests to use public transport. 

While we do not provide catering services, we do offer a bottomless tea and coffee option for $5 per person (arranged in advance). We recommend Café Blooming as a local catering provider for events at CWLH (without any delivery fee).

At CWLH, we provide a range of facilities to ensure your meeting, event, or workshop runs smoothly and professionally. Available amenities for external hirers include:

• Conference Room Kitchen: A fully equipped private kitchen attached to the conference room, featuring a hot water urn, oven, fridge, with crockery and cutlery for convenient self-catering.
• Kitchens: Two shared kitchen spaces are available to all venue users for most catering needs.
• Modern Audio-Visual Equipment: Access to advanced AV systems, including large-screen displays, and teleconferencing equipment.
• Printing, Copying, and Scanning: A3 and A4 printing, photocopying, and scanning services are available on-site for your convenience.
• Laminating and Binding Services: Add professional finishing touches to your documents with our in-house laminating and binding services.
• All-Gender Toilets: Convenient bathroom facilities are accessible to all guests.
• Paid Parking Options: While free parking is not available, there are paid parking bays directly outside the building, and limited bays can be pre-booked at the following rates:
  • $12 for a half-day
  • $22 for a full day
• Reception Support:  Our friendly front desk team is available from 8:30 AM – 5:00 PM on weekdays (and on weekends with prior notice) to assist with enquiries.
• High-Speed Wi-Fi: Fast and reliable internet access across all meeting spaces.

Our meeting rooms are equipped with an AVER video conferencing system, suitable for online and hybrid meetings (e.g. Zoom, Microsoft Teams, Google Meet).

This typically includes:

• AVER camera and audio system for video conferencing
• Display screen for presentations and online meetings
• Connection for laptops (e.g. HDMI or USB, depending on room)
   

If you are unsure whether a room meets your technical requirements, please contact reception before your booking.

This is a self set-up and pack-down venue; however, assistance can be pre-arranged for an additional fee. 

Yes, all hirers must provide a copy of their liability insurance via email before using our facilities.

Our meeting rooms are available for anyone to book. However, Not-For-Profit organisations receive discounted rates of up to 35%

 We are located at 2 Delhi St, West Perth, WA 6005

Yes! We encourage all first-time hirers to call ahead and schedule a tour to view the space and conduct a tech check before their event.

Yes, CWLH is fully wheelchair accessible, including ramps and accessible restrooms. 

Yes, you are welcome to bring your own catering. 

Yes, we offer discounted rates for long-term or recurring bookings. Please contact our team to discuss special pricing. 

We ask that all hirers clean up after their event. A cleaning fee may apply if additional cleaning is required. 

Yes, you can rearrange furniture to suit your event needs, but we ask that you return everything to its original setup after use. 

We primarily cater to meetings, training sessions, and conferences. However, private parties and social events are permitted, provided the hirer has liability insurance. Contact us at: 08 9420 7200